The Physics Department maintains a variety of computer systems and the networking infrastructure that connects them. Inside the department and the associated research groups there are over 500 computer systems in use in day-to-day and research-oriented tasks.
Some useful hints and documentation of system resources including e-mail lists, IT support contacts and how-to guides on using the computer systems in the department are available at the documentation web page.
The Physics Computing Committee has developed a computing resources policy. This policy outlines the support and use guidelines for the department.
Physics departmental email is planned to end by Jan 2023. You can access physics email via the web
Most users should access https://mail.duke.edu
E-mail is the preferred method for submitting requests for help or information. The use of email allows the system support staff to respond to requests without interruption of ongoing work.
This address should be used for most questions concerning computer systems in Physics, from login problems to software requests. Please do NOT send e-mail directly to administrators' e-mail addresses -- when you send e-mail to "problem" it creates a ticket which helps us keep track of the request queue and makes sure that the problem gets addressed even if one of the administrators is away.
You can also create a support request ticket via a Trinity College web form. Please select "Science Drive IT Helpdesk" in the support group field.
In cases of emergencies, please contact one of the system support staff.
- Jimmy Dorff: Sr. IT Manager - Room 0069
- Salim Shaw: IT Analyst - Room 0067